I’ve been a Self-Employed, Full-Time Artist for one month now. I feel lighter. Why is that? I am living my dream, yes. But also there is something I don’t have to worry about anymore.
As much as I loved my job at Images Cinema (and I really loved it, I love that place so much), there was one part that dragged me down: customer service. All the small stresses, worries, annoyances that come with a customer service job can take up a LOT of brain space and emotional energy. Often my stress quotient was maxed out by bad customer interactions and I had no resources left to deal with other life things that needed my attention.
Almost all of my jobs have had a customer service element to them. I worked in customer service in some way since I was fourteen. That’s sixteen years. In those years I have been yelled at, talked down to, grossly hit on, blamed for whatever rule or policy someone was upset about, been verbally abused to the point of tears, denied a tip because someone wanted water that had “never touched ice”, accused of stealing, threatened to be fired, been called a fascist, been called the c-word, had a four page letter written to my bosses about me, and sat next to a coworker who was literally SPIT AT through a box office window.
Not everyone is mean. Of course not! There are a lot of really wonderful, amazing, thoughtful, kind people out there who are customers. But there are some that are not. And those some make a really big difference.
It’s easy. Just be nicer. Remember that the person serving you at the restaurant, cafe, retail store, movie theater, etc. is a human being just like you. They are doing their best. They are probably making minimum wage. They are probably tired. Fifteen other people have probably been mean to them today. They most likely have at least one other job to support themselves. There is a more thoughtful way to state your complaint. It is probably not this person’s fault. Also, especially at a cinema or theater or other entertainment venue, you are there to have a good time. Why make the people working there miserable?
I’m not trying to offend anyone by sharing this. It’s just that when you are in the position of working customer service, you can’t really say anything for fear of driving the customer away. You can get in trouble with bosses, even lose your job. But the customer is not always “right.”
So please, let’s all just be better humans to each other.